Delivery/Return Policies

The creation of all beaded jewelry is a tedious process. Each piece is handmade with love and made to order. (Unless it states it is pre-made)
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Pre Orders
This type of delivery is a 3 part process. 
1: Your item is ordered from my vendor on its pre-order date (always stated in the item description) after you make a purchase. 

2: It takes anywhere from 1-4 weeks for my vendor to ship the item to us. During this time expect to receive email updates about the status of your order, so use an email you can easily access. 
3: Your order will be shipped out following our process times and shipping information below. 

*TRACKING NUMBERS ARE NOT PROVIDED OR ACCURATE UNTIL STEP 3 OF THIS PROCESS*

Please do not email for a tracking number ever, when there is a valid one for your pre-ordered item, it will be released to you. 
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3-4 business days [small orders of 1-5 items & ready-to-ship jewelry]

7-10 business days [large order of 5+ items & all beaded jewelry] 

7-10 business days [Custom Orders]

Please keep in mind that orders can and usually will be processed a lot faster than the time allotted above. During promotions and/or holidays expect delays in processing times & shipping times. 
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Shipping
Provider: USPS
Package Type: Ground Advantage
USA (All 50 states): 1-3 business days
International (Anywhere outside the US): 1-2 weeks
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Customer PickUp

Pick Up Hours 
Monday: 11am - 2pm
Tuesday: 10am - 3pm 
Wednesday: 5pm - 7pm
Thursday: 10am - 3pm
Friday: 3pm - 5pm
Saturday & Sunday: 12pm -3pm

- You will be sent a google form to fill out to schedule a pick up. A confirmation email will be sent after you finish filling it out. NO FORM = NO PICKUP

NO CONFIRMATION EMAIL = NO PICKUP

- BE ON TIME! If you are beyond 15 mins late to your pickup it will be canceled! 

- If you need to reschedule please email or TXT us 24hrs in advance!

- For everything you will be contacted through email. 
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If items are recieved damaged or the wrong item was shipped Beadsby.aj will happily dispute the charge or reship correct items. Please contact [email protected] via 'Contact' page with 24hrs of the delivery time. No extra fees! 

- No exchanges at all! If you order the wrong size, you will have to reorder the item. If you are sent the wrong item, we will resend the correct item. 

SHIPPING DISCREPANCIES

Beadsby.aj is not responsible for packages that read delivered on the USPS tracking info.

Beadsby.aj is not responsible for stolen packages.

Beadsby.aj is not responsible for misdelivered orders due to incorrect or incomplete addresses. 

If your package is returned to us you will be recharged our shipping fee to reship your order. You will be contacted through email and will pay through an invoice. 

 ANY QUESTIONS? Use the contact button on the website and we will happily answer you within 24 hrs. 

Thank you for shopping at BeadsbyAJ. May God bless you 💜